We are using the open source version of SP for our website. We are currently having js 2.10.0 version of the js tracker. We upgraded in February 2019 to the 2.10.0.
We are having problems since then with our session tracking. It seems that the session_id (domain-sessionid to be totally exact) never resets (even after 30 mins of inactivity) which leads to session_count = user_count.
We haven’t changed anything between 9.2 and 10.0 and everything was totally fine before the upgrade (ratio of 1 to 2 between user and session count when counting daily).
Have you heard from some other SP users of a similar bug ?
What I did so far:
- I checked data with Poplin that confirmed the problem
- I looked at our dwh and snowplow events models (we are using dbt snowplow models) to be sure of persistence of domain_sessionid infinitely.
- I checked our tracker. We don’t have at the moment a session cookie set up.