Yulia Golova - Support engineer based in Portugal
I’m a Support Engineer and part of a team that provides assistance to our Snowplow users. Mostly my job involves answering technical or practical questions, monitoring our client’s batch pipelines, adjusting them, and providing guidance through recovery processes. We also try to make sure that once initial set up is complete, our users feel comfortable to explore many more additional Snowplow features. This means that we also provide a communication channel between our users and our other teams within Snowplow and make sure that we deliver feedback from both sides.
This is a companion discussion topic for the original entry at https://snowplowanalytics.com/blog/2019/02/27/snowplow-spotlight-yulia-golova/